ClaimConnect is a comprehensive claims management and administration system developed for property and casualty insurers. Utilizing the latest technology, ClaimConnect offers an enterprise-wide claims administration system, providing greater productivity and improved customer service from your claims staff. ClaimConnect allows a claims adjuster to work a claim in a corporate setting, at a remote branch office, from home, or over the Internet. ClaimConnect supports your personal and commercial lines of business.

User Functionality

• Adjuster-oriented design with a notebook look and feel
• Ability to work a claim in a disconnected mode
• Web-based First Notice of Loss and Claim Inquiry

Claims Handling

• New Loss reporting
  • Complete new loss set-up notebooks
  • Automatic or manual adjuster assignment
  • Fast Track solution for auto glass and towing
  • Catastrophe processing
  • Automatic and manual coverage verification
• Organized loss notebook
  • Comprehensive coverage information including policy claim history
  • Diary and Log Notes with numerous automatic features
  • Correspondence capabilities with form letter set-up and data merge
  • Claimant information with detailed loss item capture
  • Comprehensive medical notebooks to support medical and bodily injury claim handling, including support for scheduled payments
• Reserve at the loss item and expense levels
• Payment processing supports automated, manual, draft, and retained asset payments
• Vendor and contact management
• Recovery processing supports salvage, subrogation, and other miscellaneous receipts

System Design

• Designed with the multi-line claims handler in mind
• Integrates with most any electronic mail, fax, and imaging systems
• Custom interfaces to policy and financial systems
• Flexible design allows for system enhancement and modification for a customer-tailored implementation
• Alert System for event management and notification
• Supports a CitrixTM or Terminal Services environment

Benefits

Productivity is increased by using the electronic file folder capabilities, which eliminates redundant data entry and allows claims professionals immediate access to the claim file. Adjusters can now handle more claims and lines of business, resulting in a considerable reduction in labor costs. From a transaction point of view, your adjusters can now perform their jobs in a more efficient manner, allowing them to spend more time with customers.

Customer Service is greatly improved due to the accessibility of the adjuster to both the insured and the agent. Our innovative disconnected support architecture provides claims professionals with the capability to process a claim at the site of the loss. At-your-fingertip processing allows for faster claims resolution resulting in higher customer satisfaction and lower claims payments – giving you a leading edge in today’s competitive marketplace.

Loss Leakage is minimized by processing the claim more efficiently throughout its entire life cycle, thereby reducing the payoff amount per claim. Claim resolution happens more quickly, resulting in a reduction of both total loss payout and the average loss per claim. A quicker settlement can also mean less legal involvement and costs.

Reductions in Costs are also realized by implementing the paper ‘less’ environment created by ClaimConnect. By utilizing electronic mail versus standard mail, the amount of daily postage can be significantly reduced and field personnel are more quickly informed regarding company information. In addition, adjusters can now work the claim in a disconnected mode, thereby reducing phone charges. Further reductions are generated in paper costs as a result of the electronic file folder feature.

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