Identify and Manage All Incoming Calls — Even Calls with Caller ID Blocking

The Covansys Call Screening Service returns control of the telephone to your subscribers by revealing the identity of all callers. Because it provides a way for them to accept important calls while weeding out nuisance calls, it could become the feature of choice for those who want to manage and screen incoming calls. Call Screening Service works with the Covansys Calling Name Delivery service to both identify the caller and provide options for handling the call.

Many people who want to protect their privacy already benefit from Caller ID services, which display or announce calling party phone numbers or names before users answer the ringing phone. However, callers can block their caller ID information. Telephone solicitors or telemarketers often use blocking. The Covansys Call Screening Service gives subscribers the option to play a message that instructs telemarketers, or other callers, not to call in the future — without ever answering the phone.

The Call Screening Service runs on a component of Lucent Technology’s Intelligent Network platform — the enhanced Media Resource Server (eMRS) — and works in conjunction with the Calling Name Delivery service on the enhanced Control Server (eCS). The eMRS is multi-vendor interoperable and can work in your choice of compatible intelligent network environments.

SELECTED FEATURES

Offers end users with Caller ID the ability to identify incoming calls, even if the calling party has blocked Caller ID. The called party can then accept or deny the call, or play a recorded message.

Interoperates with other standards-compatible voicemail systems and answering machines.

Works with most currently deployed calling name delivery services with little or no modification, but it’s optimized to work with the Covansys Calling Name Delivery service.

Offers centralized operation, administration, and maintenance; and provides call-record rating and an interface to the billing system.

BENEFITS

Subscriber Satisfaction. Giving call control and privacy back to your subscribers may increase their satisfaction with your service and as a result, may decrease churn.

New Revenue Source. Selling a new service can create a new source of revenue from the existing subscriber base.

Revenue Tie-in with Caller ID. Call Screening Service requires that subscribers also have Caller ID service. Subscribers who do not have Caller ID now can add both services to obtain Call Screening service functionality.

Competitive Advantage. Call Screening Service may differentiate you from your competition, and define you as an early adapter of what could become a standard service in the future.

For additional information, contact us.