Overview

Covansys provides business services through the use of customer-provided, commercially available and/or custom developed enabling technologies. We offer a distinct advantage over other providers with our ability to deliver from within the U.S., India, or in combination. Our differentiator is in the way we categorize and deliver our business services, which include: Business Process Outsourcing (BPO), Knowledge Process Outsourcing (KPO) and Enabling Technology Outsourcing (ETO). Our ability to deliver these as stand-alone services or in combination offer your organization true end-to-end solutions when choosing a provider for your critical business processes.

BPO Areas of Focus

• Healthcare
• Property and Casualty Insurance Services
• Banking and Capital Markets
• Manufacturing
• Business and Data Analytics

BPO Defined

Covansys delivers “classic” BPO services such as back office processes that include: data entry, print and mailroom services, and call center operations. Our BPO offering is significantly more expansive, however, and includes complex solutions, processes and subject matter expertise that rely on advanced analytical and specialized skills. This category of BPO is often referred to as Knowledge Process Outsourcing and delivers high value to organizations by providing domain-based processes and business expertise.

Covansys also provides a third category of BPO in Enabling Technology Outsourcing (ETO). As a technology company, we have the expertise and ability to apply state-of-the-art solutions that better, more efficiently, and less expensively enable the business process to be carried out. ETO can be thought of as the offspring of Information Technology Outsourcing (ITO) and BPO. It is our standard and a key element to providing the most advanced, efficient and cost effective BPO and KPO services possible.

Global Delivery vs. Domestic Delivery

Covansys has been using a global delivery model since 1992, and has more than two decades of established client relationships in the BPO market. Today, Covansys offers an improved, more flexible delivery model that includes both domestic U.S. and Indian resources and facilities, and the ability to combine these resource models to best meet your organization’s outsourcing needs and objectives.

For more information, contact us.